Onsite SUPPORT
Mon to Sun 8.30AM to 6.30PM
Minimum charge “1 hour”
After 1st hour “20 min” block billing.
Mon to Sun 6.30PM to 8.30AM (After hours)
Minimum charge “1 hour”
After 1st hour “30 min” block billing.
Same day support Available, Must be
requested no later than 1pm.
Our certified technicians can solves most of the problems in less than hour, but for those stubborn ones you are covered under our capped pricing of $150 per machine (applies only in business hours).
REMOTE SUPPORT
Mon to Sun 8.30AM to 6.30PM
Minimum charge “30 Min” “$30+gst”
After 1st hour 20 min block billing.
Mon to Sun 6.30PM to 8.30AM (After hours)
Minimum charge “30 Min” “$40+gst”
After 1st hour 30 min block billing.
When you need help quickly Remote support is best option, Majority of the problems and issues can be resolved remotely as long as your machine is booting and connecting to internet fine. No more waiting for technician to come and way cheaper than onsite visits.
SEMI MANAGED IT SERVICE
24/7 monitoring of machine
5 hours remote support per pc – every month.
we patch and update your machines
Guaranteed 2 hours respose time
Premuim Internet security & Antivirus included
10% discount on onsite visits
For those business who require IT support often and quickly, Minimum signup for 2 machines and 6 months contract, onsite visits not included in plan. one time $120 fixed charge apply for new customer onbording.
Discounted Prepay IT support
Pay $160+gst upfront and get
5 hours remote support
Can be consumed with in 4 months.
Cover unlimited computers.
Minimum charge each support instance 15 Min.
For bussines with multiple computers but lite users, simply buy a prepay pack and redeem it for remote support as and when required. use for as many computer you wish. NO contract, NO Fuss, onsite visits not included in plan. To be consumed within business hours.